The airline has announced that customers with existing affected bookings are being notified progressively, and will have two options to claim a refund on the unused portion of their itinerary: either a 100 percent refund via original method of payment, or 120 percent refund in Scoot vouchers, valid for 12 months.
Scoot is currently operating to six destinations in June 2020, which are Guangzhou, Hong Kong, Ipoh, Kuching, Penang and Perth.
Aiming to safeguard the health of customers and crew, Scoot has further enhanced its operational procedures and safety measures, taken as precautions against the coronavirus.
The airline’s enhanced measures implemented for all flights, can be seen here https://www.flyscoot.com/en/announcements/safetravels
“Scoot will continue to monitor the situation and work closely with regulators and health experts to implement a comprehensive suite of enhanced measures to ensure the highest possible standards of hygiene, and give customers peace of mind that they can fly with Scoot safely,” the airline said.
Asian Aviation is the general sales agent of Scoot and Singapore Airlines in Greece and Cyprus.