Lufthansa Group Extends Free Rebooking Period
In view of the exceptional circumstances caused by the spread of the coronavirus, the Lufthansa Group Airlines – Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti – are extending their free rebooking period until August 31, aiming to meet their customers’ needs even more closely.
As already announced on March 13, customers who have tickets for cancelled and existing Lufthansa Group flights can keep those tickets without having to immediately commit to a new flight date. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including December 31, 2020. Customers can also rebook to another destination.
Previously, customers were asked to notify the airlines of their desired rebooking date by June 1, however this period has been extended by twelve weeks until August 31, 2020.
Meanwhile, the Lufthansa Group is offering its customers a discount of 50 euros on every rebooking. Rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
This regulation applies to tickets booked up to and including March 31, 2020 and with a confirmed travel date up to and including December 31, 2020.
Since, the group’s service centers and stations are experiencing an extraordinary high number of customer requests, the Lufthansa Group is constantly working on increasing the capacity, to cope with the demand. Rebookings can be made via Customer Service or travel agencies.
The rebooking possibility with discount on lufthansa.com, swiss.com and austrian.com is currently under development. In parallel, the online rebooking functions without discount are available for short-term rebooking.
We have 5 tickets booked for toronto to frankfurt germany on May 16th returning from Hamburg on June 1. The wedding we were to attend has now been cancelled and not sure when it will be postponed to. We purchased our tickets on Feb 25 and would liketo cancel them now. Can we get a full refund ?
You will have to contact Lufthansa directly to receive that information.