Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti, all of the Lufthansa Group Airlines network, are expanding their existing, comprehensive rebooking options to offer more flexibility to the travel plans of customers due to the exceptional circumstances caused by the spread of the coronavirus (COVID-19).
According to an announcement, customers that have tickets for cancelled and also existing Lufthansa Group Airline flights can keep those tickets without having to commit to a new flight date directly. Existing bookings will be cancelled for the time being, but the ticket and ticket value will remain unchanged and can be rebooked to a new departure date up to and including December 31.
Lufthansa’s policy applies to tickets booked up to and including March 12 and having a confirmed travel date up to and including April 30. Customers are requested to inform the airlines of their desired rebooking by June 1.
Although no rebooking fees will be charged, if the original fare is no longer available, the corresponding difference must be paid when the rebooking is made. In addition, customers can also rebook to another destination.
This new policy follows Lufthansa Group’s flexible rebooking options for its customers with regard to existing and future bookings that was announced last week.
For more information, customers can visit the Group’s website lh.com or contact the service hotline at any time on +49 (0) 69 86 799 799 to change their reservations.