For the fourth consecutive year Swiss International Air Lines has captured the award of Europe’s Leading Airline Business Class at the 21st World Travel Awards, an annual ranking conducted by travel industry experts. The award ceremony was held this year in Athens, Greece.
“As the airline of Switzerland we are proud that the quality of our product and services is so deeply appreciated around the world, particularly by Business Class customers,” said Markus Binkert, Chief Commercial Officer SWISS. “This award motivates us to keep progressing and to continue investing in the improvement of our products and services.”
The World Travel Awards voting involved travel and tourism industry experts from all over the globe.
In recent years SWISS has steadily broadened its product offer and portfolio of customer services.
SWISS offers an exclusive service for Business Class passengers arriving at Zurich Airport on a flight from a point of origin in Europe required during peak operating hours to park on the airport apron. Immediately upon arrival, the aircraft is met by a special bus that transports Business Class passengers swiftly and without delay to the terminal building.
SWISS Business Class guests have several lounges to choose from, including a state-of-the-art Arrival Lounge.
Also, since 2011, on long-haul routes, SWISS has been offering a consistent Business Class product featuring a chair that converts into a fully lie-flat bed two meters in length.
As far back as 2012 SWISS became one of the first airlines to introduce a 24-hour customer service via social media channels Facebook and Twitter, which enables SWISS customers to contact a SWISS Service Center at any time of day and get answers to questions they may have about their flight, ticket or a rebooking.