American carrier United Airlines and Travelport, a leading travel commerce platform, have agreed to continue their long-standing cooperation into 2021 to introduce NDC (New Distribution Capability) initiatives and provide tailored content to customers through the Travelport subscriber network.
According to an announcement, the agreement demonstrates a joint commitment to deliver customer support and solutions consistent with IATA’s New Distribution Capability (NDC) standard for the benefit of travelers and travel agents alike.
“We look forward to supporting United’s growth, its dedication to providing better experiences for agencies and travelers worldwide and pioneering NDC solutions,” said Damian Hickey, Travelport’s Global Head of Air Travel Partners.
United has benefited already from Travelport’s Rich Content and Branding merchandising solution by differentiating its offerings and dynamically distributing content across the globe. This tool allows customers to easily compare airline offerings and take advantage of United’s comprehensive route network and improved customer experience.
“While direct volumes through our award-winning website and mobile app continue to grow, we want to be available across a variety of booking channels, and collaborating with Travelport helps us do that,” said Dave Bartels, Vice President of Pricing and Revenue Management at United Airlines.
Both companies will continue to work together to enhance the delivery of United’s product offering, including ancillaries and fare families, to agencies and corporations through Travelport’s traditional ATPCO and API platforms, including deployment of United content made available consistent with IATA’s NDC standard.
“United is excited to be working together with Travelport on our NDC initiative to provide tailored content to our customers through the Travelport subscriber network, which will allow customers to better customize their travel with different amenities and experiences,” Bartels added.