Google, Ryanair and Uber were the perhaps the three words that dominated the sessions of this year’s CAPA Airlines in Transition Summit held in Dublin last week, where the world’s top industry players got together to discuss challenges and offer solutions.
The travel industry is changing, there’s no doubt about it, and in the words of Travelport’s Global Head of Product and Marketing, Air Commerce, Ian Heywood, this is a “customer-driven technology-enabled industry”.
