Travelport has introduced the latest update to its next-generation platform, Travelport+, which is now enriched with new travel retailing tools and capabilities that make it easy for agents to provide a modern, digital retail experience for travelers.
“Today’s enhanced features empower travel agents to offer more choice, enable greater self-service capabilities for travelers, and simplify the most complex servicing processes,” said Jen Catto, chief marketing officer at Travelport.
According to Catto, all Travelport+ customers enjoy a more modern, digital-first retail experience when connecting through the platform. This includes desktop customers, who have said that the latest version of Smartpoint has managed to transform mundane travel management tasks into superior servicing opportunities.
More choice, richer content
The evolution of Travelport+ tools and agency capabilities continues with simplified access to enriched travel content from multiple sources, including NDC (New Distribution Capability) standard content. Travelport is the first and only global distribution system (GDS) to sign NDC content distribution deals with three major European airline groups: Air France-KLM, International Airlines Group (IAG), and Lufthansa Group.
Travelport’s hotel content distribution is also seeing an upgrade with richer room, rate and rules details as a result of upgraded connectivity with Hilton.
Simplified trip management
Customers using the latest version of Travelport’s desktop tool, Smartpoint, can access a suite of features aimed at simplifying everyday tasks. Enhancements include more customized itinerary quotes in Trip Quote as well as faster assisted ticketing capabilities that streamline complex ticketing and exchange tasks for agents.
Travelport has also launched a new Trip Manager portal on Travelport+, offering travelers the ability to service their own trip, and carry out fast, easy transactions on the go.
Intelligent storefront and self-service tools
Travelport continues its Intelligent Storefront mission with Travelport+. Enhanced APIs make it easier for agents to understand offers and compare brands with similar attributes on a like-for-like basis. Travelport customers will also be able to easily identify upsell offers with NDC and ATPCO fares, for a simpler, more modern browsing and shopping experience.
Agencies can better manage the hotel bookings they sell with a simple self-service rules engine, the Content Optimizer. This tool compliments previous improvements to fare management tools so that agencies can easily create and customize their own content rules. This will help travel agents maximize revenue across every trip they sell.