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Alitalia is Closing: Info on Refunds for Flights from October 15

As previously announced, Italian carrier Alitalia will stop ticket sales and flights as of October 15, which is the date that the new flagship carrierItalia Trasporto Aereo (ITA) – will begin operations.

As a result, Alitalia is offering passengers holding an Alitalia ticket (055) for flights purchased on all Alitalia Markets:

– by and not after 24 August 2021;
– with a travel date from 15 October 2021;
– to/from any destination/origin worldwide;

that have been canceled, the forms of assistance and reimbursement below, of their choice:

– change of booking (rebooking or rerouting – or modification of the itinerary to reach the original destination or return to the point of origin of the trip), without fare integration, on a flight that can be used by the passenger, by 14 October 2021 (final date of return);
change of destination with possible fare integration, to travel by 14 October 2021 (final date of return). There is no refund for differences in the fare.

Change of destination will only be possible:

– for tickets that are IN ITALY, for destinations that are IN ITALY;
– for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL.

To adjust or change the booking, passengers can phone the Call Center calling the toll-free number 800.65.00.55 from Italy, calling the number +39 06.65.649 from abroad or using the local numbers available on our website or alternatively contact the travel agency that issued the ticket.

If they are unable or not interested in rescheduling, passengers can request the full refund, without penalty, of the price at which the ticket was purchased or the residual value of the ticket for the journey not yet made. The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004.

To request a full refund, passengers who have purchased tickets on the Alitalia website will be able to click on the link found in the cancellation notification message.

Press here for further information.

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  1. Camilo Reply

    Yesterday, I’ve received this notification:

    Questo indirizzo non è più attivo. Per informazioni consultare This email address is no longer available. For information please check

  2. Jv Reply

    I am in the same situation and hit dead ends. They have virtually disappeared from online and no options to address this issue. Can we sue?

  3. Dewals Reply

    Hello, I’m in the same situation. Flight (for June 2020) booked pre-covid. Flight was cancelled by Alitalia due to covid and travel restrictions. Received a voucher (refund was not authorized at that time). When I wanted to use the voucher to pay a new flight, they asked me why I didn’t take the refund and said they are going to refund the amount back (+/- 600 eur). In the meantime Alitalia closed. I understand the situation but it’s not correct. We liked to fly with Alitalia. Service was good.

  4. Barbara Polidore Reply

    Full refund, my ***!

    NO ONE responds to any request. I’ve lost $4,000 on what was supposed to be a family trip to Italy in June 2020.

  5. nathan snyder Reply

    I am in the same situation. I have been emailing and I have not received a request from anyone.

  6. Camilo Reply

    I’m in the same situation. I’m trying to get a full refund but has been impossible. There are no websites, phones, emails. Could you tell me what telephone or mail are using to contact with them

    • Houda Lilia Touaitia Reply

      I am in the same flight it’s been cancelled in August 2021 without any notification until I went for check-in. So did email them as so as I got back to UK.they replied saying they will get back to me as soon as possible. I called them they don’t pick up. I don’t know what to do to contact them can anyone help us.
      Kind regards
      Houda Lilia Touaitia

  7. marilena pena Reply

    Arturo Mendoza Ramos, Have you ever received an answer?

    I too, had 3 tickets for a flight for 2020, pre-Covid and our flights were cancelled due to Covid (airline cancelled, NOT ME) I too received vouchers and I called many times, emailed and they told me that I was going to get my money back!! Nothing!! This is so not fair!

    I too would like to get my refund! Please tell me what I need to do!

    Marilena Pena

    • Camilo Reply

      I’m in the same situation. I’m trying to get a full refund but has been impossible. There are no websites, phones, emails.

  8. Arturo Mendoza Ramos Reply

    Good day,

    I would like to follow up on a ticket that was canceled due to COVID last year, 2020. On 19 June 2020, I received voucher number: 0551502145662 for my canceled flight: KIAQMK

    I tried over and over again to use my voucher without success and on 2 June 2021, they said they would cancel everything and give me my money back. The confirmation number I got was: 0105918211

    I have been waiting for 6 months and my money has not gone back to my account. Could you please confirm with me the information above and when I am going to receive my refund? I am truly sorry to hear that Alitalia closed. It was a wonderful airline and I always enjoyed traveling with you very much. This is very sad for everyone. I have been phoning without any success.

    Kind regards,

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