According to an announcement, the agreement covers a wide range of state-of-the-art solutions related to Passenger Service System (PSS), airline operations, revenue management, merchandising, passenger disruption management, and digital experience.
To reach the world’s largest network of travel sellers and expand its global footprint, LOT will start to distribute new and tailored content in real time through the Amadeus Travel Platform.
Additionally, this content will be fully integrated into the travel sellers’ usual booking environment via Amadeus Altea NDC-enabled solutions which LOT has chosen. It will come with the critical servicing functionalities that travel agents need, such as the cancelation, void, refund, and modification of NDC bookings.
“This will enhance travel sellers’ retailing capabilities and allow them to provide a more personalized experience for travelers, thus creating more growth opportunities for the airline,” Amadeus said in an announcement.
The entire process will be phased over time, enabling each retailer to more easily adapt to the changes.
Moreover, by signing this new agreement with Amadeus, LOT will add a range of new IT solutions on top of its existing PSS.
On the digital front, Amadeus will power the airline’s website providing LOT with levers to help increase traffic acquisition and boost sales conversions by enriching the shopping and booking experience on LOT.com.
Amadeus will also provide its Network Revenue Management System with Artificial Intelligence capabilities. In addition, improved disruption management capabilities will support LOT on increasing customer satisfaction and brand loyalty while decreasing operational costs by assisting agents through enhanced automation.