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INSETE: Greek Hotels Get Positive Traveler Feedback in 2020

Travelers to Greece were satisfied with hotel services offered in 2020 despite the Covid-19 pandemic, according to findings released by the Greek Tourism Confederation’s (SETE) intelligence body INSETE.

More specifically, according to the Net Sentiment Index (NSI) based on traveler feedback posted on social media: in July 2020 the index stood at 77 percent against 73 percent in the same month in 2019, in August at 74 percent compared to 69 percent a year earlier, and in September at 78 percent versus 71 percent in 2019. The highest NSI percentage was recorded in December 2020 at 82 percent compared to a year earlier.

INSETE logoAt the same time, according to INSETE analysts, Greek hotels also fared better in 2020 against 2019. In terms of quality, Greek hotels scored 87.4 percent in 2020 on the Global Review Index (GRI) compared to 87.1 percent in 2019. Additionally, all sub-indices also improved last year.

Greece’s GRI rose driven by increases in ratings for reception (94.0 percent up from 88.2 percent in 2019), cleanliness (91.6 percent up from 90.3 percent), location (87.2 percent up from 86.6 percent), and service (89.5 percent up from 88.8 percent). 

A closer look at positive feedback by travelers reveals nearly 70,000 about food and drink, 40,915 focused on establishment, 39,289 on staff, 33,098 on the overall experience, and 27,349 referred to cleanliness. Other positive mentions had to do with beaches, service, entertainment, safety and ambiance.

Negative online mentions, meanwhile, focused on food and drink with 22,328 remarks, room/noise (18,322 mentions), and establishment/hotel (9,433 mentions). Other negative mentions included value, bathroom, and bed, among others.

Mentions, feedback and comments were found on social networking platforms, hotel sites, and OTAs (online travel agent) websites.

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About the Author
Chicago-born and raised, Maria Paravantes has over two decades of journalistic experience covering tourism and travel, gastronomy, arts, music and culture, economy and finance, politics, health and social issues for international press and media. She has worked for Reuters, The Telegraph, Huffington Post, Billboard Magazine, Time Out Athens, the Athens News, Odyssey Magazine and SETimes.com, among others. She has also served as Special Advisor to Greece’s minister of Foreign Affairs, and to the mayor of Athens on international press and media issues. Maria is currently a reporter, content and features writer for GTP Headlines.
  1. Mrs M Cole Reply

    One thing that people seem to be somewhat overlooking, is that we in the UK need actual flights to GET to Greece! Last summer, we had our 2 Rhodes holidays cancelled, so that was a loss of £10,000 to TUI straight away. In 2021, once again those 2, two-week holidays in late June and August have also just been pulled . The reason? TUI have cancelled the weekly Rhodes flight from our smaller, ‘regional’ (but busy) airport, despite it always being full every week. Why? They appear to be using mainly large airports such as Gatwick, some 4 hour’s drive from us, which is too far nowadays for us. That’s a further £10,000 TUI has lost from us. £20,000 over two summers, plus what we spend and buy on Rhodes to bring home to the UK. ‍♀️. Heartbroken we cannot get to our favourite Greek island, AND we have had the covid vaccines too! Ironic, isn’t it? ‍♀️

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