It’s no secret that hotels were designed without social distancing measures in mind – face-to-face service is, of course, the stalwart of good hospitality. But what do you do when you suddenly can’t offer face-to-face services anymore? SuitePad shares with us the four major obstacles that hoteliers are facing during the coronavirus era, and explains how they can be overcome by using in-room tablets.
Obstacle #1: Hotel rooms are breeding sites for viruses and bacteria
High-touch surfaces such as light switches, door handles, TV remotes, telephones, and guest directories have been identified as high-risk for spreading the coronavirus. For hoteliers that want to ensure the transmission of viruses is minimized, in-room tablets offer a perfect solution. Guests can control most of the room’s functions using these digital devices while limiting the amount of exposure they have to high-touch surfaces and reducing the risk of infection. In-room tablets are also flat and easy to clean.
Obstacle #2: Guests fear that housekeeping staff can spread viruses and potentially contaminate rooms
Daily room cleaning is the hallmark of any good hotel, but what do you do when you’re told to minimize the contact your staff have with guests’ rooms? In-room tablets offer guests complete control over the housekeeping rota. With SuitePad’s Green Option all guests need to do is confirm through an on-screen push notification whether they’d like housekeeping to visit their room the following day.
Obstacle #3: Guests cannot dine in communal areas due to social distancing regulations
With social distancing regulations in place, it’s likely that there will be limited space in most hotel restaurants and bars – in particular at busy dining times such as breakfast. With in-room tablets, you can provide a safe, efficient, and modern room service ordering process. This is a great way for guests to enjoy a brilliant meal or breakfast in their room without risking their health.
Obstacle #4: Changing information about the pandemic is confusing for guests
Regulations and recommendations set by the authorities are constantly changing and guests need access to up-to-date information. In-room tablets offer the perfect solution as information can be updated, uploaded, and distributed to every room in the hotel at the click of a button.
SuitePad’s in-room tablets enable hoteliers to provide a top-quality hotel experience for their guests while still following the regulations implemented as a result of the pandemic. Good hotel room cleanliness, clear communication, and top-notch service are all much easier to maintain with the help of SuitePad’s digital solutions. Request a product demo!