KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021.
Travelers then have the choice of buying a new ticket with the voucher or requesting a refund.
“We’ve noticed that a lot of people want to travel, but are hesitant to book because of uncertainty and constantly changing travel warnings. We understand their predicament and are therefore offering customers this flexible measure, which is also valid for all customers who already have a KLM ticket or travel voucher,” said Boet Kreiken, executive vice president of customer experience at KLM.
In recent months, KLM has gradually restored its network, giving customers the chance to reconnect with family, friends and business relations, or to go on holiday.
“We expect that greater certainty and flexibility will reassure customers, prompting them to book and fly with KLM once more,” Kreiken added.
KLM has taken a wide array of precautions to ensure that its flights are safe for passengers and staff.
Facemasks are obligatory during boarding and throughout the flight, extra hygiene measures have been taken on board, and KLM aircraft are cleaned even more thoroughly.