Air France is introducing exceptional measures to assist its customers that are affected by the gradual lifting of travel restrictions worldwide.
According to a company announcement, if customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination of their choice. If they prefer, they can request a refundable credit voucher. These measures, which provide optimal flexibility, apply to all trips until 31 March 2021.
If their flight is cancelled by the airline, customers can choose to postpone their trip to the date and destination of their choice, request a full ticket refund or receive a credit voucher, which is also refundable if not used.
If the change of destination results in a change in price, only the fare difference will be applied.
Meanwhile, in partnership with Allianz Travel, Air France is extending its travel insurance cover to provide its customers with better protection. The company now also provides them with cover should they fall ill or be required to quarantine due to an epidemic or pandemic disease such as Covid-19.
The cover is available for customers residing in France, Germany, Spain, the Netherlands and the UK, and shortly in other countries.
Committed to providing its customers with optimum health and hygiene conditions, the airline has also introduced the “Air France Protect” measures that include the compulsory wearing of a surgical mask upon arrival at the airport, on board the aircraft and throughout the duration of the trip, as well as enhanced cleaning procedures and simplified inflight services.
Air France is currently operating flights to approximately 170 destinations, including over 70 cities in Europe, several international routes worldwide and its entire network in France.