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Lufthansa Group Pays €2.6 Billion in Ticket Refunds for First Half of the Year

Lufthansa Group on Friday said that refund claims from the first half of the year have been processed and its member airlines – LufthansaSWISSAustrian Airlines and Brussels Airlines – have so far reimbursed around 2.6 billion euros to a total of 6 million customers.

According to an announcement, the justified claims received by Lufthansa in Germany by the end of June have been paid out to the greatest extent possible.

“Only more complicated cases are still open and require more intensive processing,” the Group said.

The number of pending ticket refunds fell to 1.1 million transactions.

It should be noted that new refund claims are constantly being generated because flights have to be cancelled or guests cancel due to travel warnings.

Lufthansa said it currently receives three times as many applications as before the coronavirus (Covid-19) pandemic.

“Therefore, the number of open refund claims will continue to develop dynamically, decrease further in the coming weeks, but will never reach zero,” the Group said.

Lufthansa Group customers can flexibly adjust their travel plans. All fares of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be rebooked as often as desired without incurring any fees. This applies worldwide for new bookings on short, medium and long-haul routes.

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  1. Aiden Yau Reply

    Could you be a bit more helpful Pam and maybe provide such numbers that you talk of as you seem to be in the know? I have tried all the numbers I could find and spoken to various people, including head office in Germany. All I am getting is we will look into it.

  2. Aiden Yau Reply

    This is not true. My flights were originally for May this year and I have a cancellation confirmation email from 1 June 2020. I have been told it will take however long it will take with a standard template answer. Since then my card used for payment has expired and I have been told the refund would just have to fail before I can speak to someone to resolve. I have no idea of when or how.

  3. Pam Lacey Reply

    Oh boo hoo, I got my refund and rebooked same day. Try using the real numbers.

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