The airline will cover medical expenses of up to 150,000 euros and quarantine costs of 100 euros per day for 14 days. This cover is offered by Emirates free of cost to its customers regardless of class of travel or destination.
The service is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.
“Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel,” said Emirates Group Chairman and Chief Executive Ahmed bin Saeed Al Maktoum.
Customers do not need to register or fill in any forms before travel. Furthermore, they are not obligated to utilise this cover provided by Emirates. Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.