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Travelport: Free COVID-19 Smartpoint Plugin for Travel Agencies

Travelport, a leading technology company serving the global travel industry, has launched the Travelport COVID-19 Smartpoint Plugin, that provides travel agencies with the latest information on government restrictions, lockdowns and safety measures across the globe – all within the agent workflow.

It is available free-of-charge to all Travelport customers globally, using Travelport Smartpoint 8.2 or above, and can be downloaded directly from Travelport Marketplace.

The new tool provides detailed information on a range of topics, including: lockdown rules, entry requirements and quarantine measures for travelers. Country-level information can be displayed at the click of a button, allowing agents to advise their customers easily and instantly.

“The travel ecosystem today is probably the most complex it has ever been, with government, airline, and hotel policies in every country constantly changing. We’re making sure our agent partners no longer need to constantly leave their workflow to search for accurate and up-to-date information – greatly improving their efficiency in servicing their traveler customers,” said Kyle Moore, Global Head of Customer Strategy and Marketing at Travelport.

The information in the Travelport COVID-19 Smartpoint Plugin is provided by Safeture, a global travel safety intelligence provider, and is updated daily.

The plugin is the latest Travelport initiative to arm travel agents with the safety information they need and to support a safe, healthy, and responsible return to travel.

In recent months, Travelport has:

  • Created the travel technology industry’s first COVID-19 Resource Hub; compiling information such travel supplier policy trackers, relevant news, and guides. To-date, the company has registered more than 80,000 visits to the hub,
  • Contributed to the formation of various World Travel and Tourism Council protocols aimed at supporting a strong industry recovery,
  • Helped airlines to use the Travelport Rich Content and Branding merchandising solution to communicate safety information to travel agents,
  • Worked with hotel groups to utilize descriptive space on the GDS screens to communicate safety information.

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