Emirates has unveiled multi-faceted measures for its employees and crew at every step of the travel journey, redefining safety and hygiene standards on board and on the ground.
The new measures took effect on Thursday, May 21, with the resumption of regularly scheduled passenger flights to nine destinations.
On the ground
Emirates has introduced complimentary hygiene kits to be given to every passenger upon check in at Dubai International Airport and on flights to Dubai. The kits comprise of masks, gloves, antibacterial wipes and hand sanitiser. The hygiene kits supplement a slew of additional measures already introduced to keep customers safe.
Gloves and masks are mandatory for all customers and employees at the airport in Dubai, while only masks are mandated on Emirates flights.
Customers travelling through Dubai International Airport and transferring onto another flight, will go through thermal screening upon disembarkation. Airport staff, dressed in personal protective equipment (PPE) will direct customers from a safe distance for extra assistance. Customers will be given an additional hygiene kit at the gate before boarding their connecting flight.
The boarding sequence has been staggered and passengers board by row, from the last row to the first, in small numbers. The waiting area has also been modified to ensure all customers observe social distancing. Emirates boarding agents, dressed in PPE, will facilitate the boarding sequence. The boarding gates are deep cleaned and disinfected after the boarding of every flight.
All cabin crew on board will be fully kitted out in PPEs. To uphold the highest standards of safety and hygiene, Emirates has added a cabin service assistant (CSA) to the crew complement on flights over 1.5 hours. The CSAs will ensure lavatories are cleaned at frequent intervals of every 45 mins. Each lavatory has been equipped with sanitising soap and hand washing instructions.
To minimise the risk of infection by touch, magazines and print reading material will not be available during this time.
In premium classes, single use menus and wine lists will be provided to passengers. Comfort items such as mattresses, pillows, blankets, headphones and toys will be hygienically sealed.
Emirates will resume its service with hot meals, using high quality, cutlery and crockery, sterilised before each use.