This is in line with French instructions making the wearing of a mask compulsory on public transport.
Customers will be notified via all communication channels (e-mail, sms, websites) prior to their departure and will be asked to ensure they possess one or more masks for their trip.
This is in addition to the measures implemented by Air France and its partners in response to the COVID-19 health crisis, which include:
- The compulsory wearing of masks for all crew members and agents in contact with customers,
- The modification of customer channels on the ground with the implementation of physical distancing along the customer journey at the airport and the installation of plexiglas protection screens at airports each time it is possible,
- The implementation of physical distancing on board where possible. On most flights, the current low load factors make it possible to separate customers as required. In cases where this is not possible, requiring all passengers and crew to wear masks ensures adequate health protection.
- The reinforcement of daily aircraft cleaning procedures, with the disinfection of all surfaces in contact with customers such as armrests, tables and screens,
- The introduction of a specific procedure for the periodic disinfecting aircraft by spraying an approved virucidal product effective for 10 days,
- Adapting in-flight service to limit interaction between customers and crew members. On domestic flights and short flights in Europe, meal and beverage services have been suspended. On long-haul flights, cabin service is limited and preference is given to individually wrapped products.
In addition, the air in the cabin is renewed every three minutes. The air recycling system onboard Air France aircraft is equipped with “High Efficiency Particulate Air” or HEPA filters, identical to those used in hospital operating theatres.