Hilton Elevates Hygiene Practices from Check-in to Check-out

Hilton Hotel, Washington, DC. Photo by Will Newton

Hilton has launched its new CleanStay program that aims to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world.

In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and team member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer, while protecting our team members who are on the front lines of hospitality,”said Hilton President and CEO Christopher J. Nassetta.

While full details for the program are still in development and expected to be announced soon, hotel brand standards under consideration include:

• Hilton CleanStay Room Seal: Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned,
• 10 High-touch, Deep Clean Areas: Extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more,
  
  

  Hilton Hotel, Washington, DC. Photo by Will Newton

• De-clutter Paper Amenities: Remove pen, paper and guest directory; supplement with digital or available upon request,
• Focus on Fitness Centers: Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time,
• Clean and Clean Again: Increase the frequency of cleaning public areas,
  
  

  Hilton Hotel, Washington, DC. Photo by Will Newton

• Guest-accessible Disinfecting Wipes: Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing,
• Contactless Check-in: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels.
• Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitize surfaces and objects.

Throughout the new cleaning process, hotel team members will be provided with personal protective equipment and enhanced training designed to protect their well-being while continuing to deliver unmatched Hilton hospitality.

Hilton currently includes more than 6,100 properties representing 18 brands.