The airline is offering three options to its customers affected by flight cancellations and travel restrictions:
1 – Keep your ticket: All Emirates tickets booked before 31 May for travel up to 31 August will be automatically extended for 760 days. Customers holding such tickets can be assured their tickets will be honoured, and they can rebook when they decide to travel.
Whenever they are ready to travel again, within two years from the day their ticket was originally issued, they simply need to contact Emirates or their travel agents to reschedule their flight. Their ticket will be accepted for any flight to the same Emirates destination or to another city within the same Emirates region with no fees for changes.
Those who wish to rebook their ticket to travel to another region can also do so – Emirates will not charge reissuance fees, only any applicable fare difference.
2 – Request a travel voucher: Travel vouchers are valid for one year from date the voucher was issued, and can be extended for a second year. The voucher can be used for any Emirates product or service, which means customers can use it to offset charges for flights to any destination in any cabin class, or other services.
No change fees apply to this voucher, so customers will have more flexibility to reschedule when they are ready to travel again.
3 – Refunds: Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties.
Emirates has also made it easy for customers to request these options online through a simple form.
For more information, or to apply for any of the above options, customers can visit emirates.com.
Customers who have booked through their travel agents should contact their agents for assistance – the same waiver policies will apply.