KLM Contact Centers Give High Priority to Repatriation Questions

KLM Royal Dutch Airlines has announced that from now on its contact centers will be giving high priority to questions regarding the repatriation of travelers to The Netherlands.

According to KLM, during the last few days its contact centers have been overloaded as a result of the coronavirus crisis. The airline currently receives ten times more messages via social channels and four times more calls per day than usual. The expectation is that the number of questions will only increase due to future cancellations.

KLM wants her contact centers to be easily accessible again so that employees can make maximum efforts to bring passengers back to the Netherlands. Therefore, from now on KLM will treat the question “My flight has been canceled and I am abroad, how do I get home?” with the highest priority.

These are questions from customers whose flights have been canceled and who did not succeed in selecting a return flight themselves via the KLM site or app.

Photo Source: @KLM Royal Dutch Airlines / Ruger Smuiders

“KLM will answer other questions as soon as all repatriation questions have been answered,” the airline said. Questions about getting vouchers, postponing flights (rebooking) and adding more legroom, for example, are given less priority.

Updates.klm.com provides the latest information and customers will find the options to rebook themselves or receive a voucher.

KLM continues to offer a daily flight from/to Athens until further notice.