The owners of the Kallichoron Art Boutique Hotel on Astypalea recently shared ways to successfully personalize the hotel guest experience, during the Customer Service Open Days event that recently took place in Athens by the Hellenic Institute of Customer Service.
The hotel’s owners Maria Mavroudi and Carolina Alkalai presented Kallichoron’s case study, titled “Exploring the core values of personalized customer service”, which was based on the experience gained through the hotel’s award-winning “Room2Give” Corporate Social Responsibility program.
“Our aim is to offer Astypalea’s visitors personalized services that respect local tradition, culture and sustainable development… We are happy to share the knowledge gained from the innovative practices we implement at Kallichoron that focus on constantly upgrading the experience of of visitors,” Mavroudi said.
Through its “Room2Give” program Kallichoron supports initiatives focusing on Astypalea’s children and young people. Its offerings include a scholarship program for tourism studies and a summer program for students of higher education.
Kallichoron has been certified with the Green Key eco-label for its environmental policy and the social responsibility initiatives it has undertaken for the island’s children and young people.
The hotel also runs a program named “Kallichoron Goes Green” program that aims to save natural resources by incorporating green practices into its operations.