The call center of Athens International Airport (AIA) has been honored for a second year at the annual “Teleperformance Greece CRM Grand Prix Customer Service Awards”.
According to an announcement, AIA won the silver award for the excellent services offered daily in 2018 by its call center team, which responded to thousands of calls in a timely manner.
AIA’s 24-hour contact service received more than 380,000 calls in 2018, while 5,500 queries were served via the airport’s official e-mail address.
“We are very happy for the silver award… Congratulations to our people who everyday give their best, working in significantly demanding conditions, to respond to the phone calls of the passengers with courtesy, willingness and absolute professionalism,” said AIA Terminal Services Manager George Zervoudis.
The “Teleperformance Greece CRM Grand Prix Customer Service Awards” was held for the 20th consecutive year in Athens, with the participation of 44 companies from six business sectors, that employee more than 4,200 individuals in their contact centers.