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Skyserv Adopts Amadeus Technology for Ground Handling at 37 Greek Airports

Skyserv, a leading Greek ground handler, recently adopted Amadeus’ Altéa Departure Control for Ground Handlers system, to handle passengers and flights at 37 airports in Greece. Amadeus is a provider of cutting-edge technology solutions in travel and tourism.

According to an announcement, the partnership aims to ensure highly punctual services and improve the passenger experience.

The migration to the new system involved 150 airlines and 37 different airports, and was completed to a challenging three month timescale preventing any interruption to Skyserv’s service.

“We have always placed reliability, efficiency and punctuality at the heart of our business,” said Anastatios Stavrakakis, Information Technology and Telecommunication Manager at Skyserv.

Following the implementation, Skyserv is now able to manage load control operations from a single location instead of 37 different airports as in the past, delivering both a reduction in cost and greater efficiency, ensuring more punctuality and the delivery of a better experience for travelers.

“By leveraging the latest in technological innovation, we can ensure we continue to deliver the highest quality service for airlines, airports and passengers,” Stavrakakis added.

Skyserv also benefits from further innovations to the platform being easily integrated without the hassle of installing local software upgrades, such as off airport check-in, helping to make Skyserv a more flexible service provider for airlines and their customers.

Photo Source: @Skyserv Handling Services

Photo Source: @Skyserv Handling Services

“Skyserv’s legacy DCS was due to be decommissioned and that meant our teams had to work closely to ensure the successful migration. We’re pleased to partner with the leading ground handler in the region and we share Skyserv’s belief that technology can help all partners at the airport collaborate more closely for the ultimate benefit of the traveler,” said Amadeus Vice President, Airport IT, EMEA, Yannick Beunardeau.

Amadeus’ Altéa Departure Control for Ground Handlers is now used by more than 125 ground handling firms around the world.

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