IATA and Star Alliance Extend Cooperation to Improve Passenger Experience

The International Air Transport Association (IATA) and Star Alliance recently renewed their collaboration on traveller document verification to improve the passenger experience, especially for those customers that fly on multi-carrier journeys.

IATA Director General and CEO Alexandre de Juniac and Star Alliance CEO Jeffrey Goh in a signing ceremony at IATA’s 75th Annual General Meeting in Seoul.

Star Alliance and IATA agreed that IATA’s Timatic AutoCheck solution will continue to power Automated Document Check (ADC) for Star Alliance member carriers.

“Digital transformation is essential to meeting evolving passenger expectations today and into the future,” said Alexandre de Juniac, IATA’s Director General and CEO.

IATA Timatic AutoCheck enables Star Alliance customers checking-in at the airport counter or online to verify that their travel documents are valid and complete for the whole journey, including any transit point before travel begins.

“Star’s selection of Timatic will give its customers a better experience,” de Juniac added.

According to an announcement, IATA’s solution several significant benefits:

– Preventing the embarrassing and distressing situation for passengers of being denied entry to a country on arrival owing to missing or invalid documents.

– Enabling a seamless experience when travel encompasses multiple carriers. Passengers will no longer need to see an agent to have their travel documents checked and rechecked at transit points.

– Avoiding the passenger fine to airlines for transporting inadmissible passengers.

According to Jeffrey Goh, CEO Star Alliance, the partnership with IATA will help ensure a seamless travel experience for its members’ 775 million passengers, a priority that lies at the heart of its strategic repositioning.

The member airlines of Star Alliance include Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United.