Athens International Airport (AIA) has been ranked third in AirHelp’s 7th annual listing of the world’s best airports and airlines for 2019 with an overall score of 8.38/10 based on quality of service, on-time performance, and choice of food & shopping.
More specifically, AIA received a score of 8.38 down from 8.69 and second place last year, with a score of 8.1 for on-time performance, 9.0 for quality of service, and 8.7 for its food and shop options.
AIA comes after Hamad International Airport with 8.39/10 in first place and Tokyo International Airport with a score of 8.39/10 in second – all in the top three spots since 2015.
With regard to the world’s best airlines, Qatar Airways is once again at the top of AirHelp’s annual rating receiving an overall score of 8.23/10, followed by American Airlines (8.07/10) and Aeromexico (8.07/10).
Greece’s Aegean Airlines dropped to 48th spot on the global airline listing from seventh last year getting a score of 7.4 (from 9.0) for on-time performance, 8.7 (from 8.3) for quality of service, and 4.2 (from 7.4) for claim processing – and an overall 6.75/10 (from 8.19).
Meanwhile, London Gatwick, Paris Orly, and Lisbon Portela were among the top 10 worst airports in 2019, with Norwegian, Ryanair and Kuwait Airways among the 10 worst airlines this year, according to Airhelp data from multiple commercial points as well as more than 40,000 passenger surveys carried out in 40 countries over 2018.
Ratings for the airports take into account on-time performance (60 percent of the score), service quality (20 percent), and food & shopping options (20 percent).