Cyprus Airways has completed the upgrade to its new passenger reservations system, with the Amadeus Altéa Suite, a next-generation airline IT system, that will help the airline enhance customer experience.
Furthermore, the migration to Amadeus Altéa Reservation System will ensure that the airline can meet its passengers’ needs in the future as it continues to grow, as well as maximize booking and revenue growth through wide-reaching distribution channels.
“We are always looking for ways to improve our passengers’ experience at every stage of their journey, and that includes the booking process. Our customers’ expectations are changing at a rapid rate and moving to Amadeus will allow us to not only meet, but exceed these expectations in the years ahead,” Cyprus Airways Chief Commercial Officer Natalia Popova said in an announcement.
Amadeus-connected travel agencies will now have the unique advantage of instant visibility to any changes affecting an Altéa airline booking, meaning they can better service their customers, and assist the carrier in achieving its business goals.
“The pace of change in the travel industry is exponential, as rationalization becomes ever more critical for delivering outstanding customer service. Upgrading to the Altéa Suite will allow Cyprus Airways to remain competitive as it looks to respond to evolving passenger demands throughout this critical stage of its development,” said Christian Baillet, Amadeus Director for Airline Account Management Central & Southern Europe.
More than two-thirds of Star Alliance airlines, three-quarters of Oneworld airlines and half of Skyteam airlines are currently using Altéa. As a community platform for airlines, Altéa enables better integration between partner airlines, with real-time sharing of availability, fares, customer and booking information to deliver a harmonized customer experience.