Emirates in 2018 carried more than 59 million passengers on over 3,700 passenger flights on average per week, according to an announcement on Thursday.
“Emirates has delivered another year of trendsetting product and service initiatives across its fleet and network to make ‘flying better’ for its customers,” the airline said.
“We had our challenges in 2018, however we continued to maximize opportunities by deploying our capacity to best serve customer demand, keeping a close watch on our costs, utilizing technology to improve business performance, as well as developing more customer-centric products and services to provide our passengers with greater choice,” said Emirates President Tim Clark.
Making connectivity better
Emirates boosted choice and connectivity for customers in 2018. The airline expanded its UK footprint with the launch of services to London Stansted and Edinburgh, and enhanced long-haul connectivity to South America with the launch of flights to Santiago de Chile. The airline also launched Dubai-Bali-Auckland services.
Furthermore, Emirates extended its partnership with flydubai to expand access to its customers to a combined network of 206 unique points.
During last year, Emirates also announced a new codeshare agreement with Jetstar Pacific and enhanced its commercial strategic partnership with South African Airways.
To better serve its passengers, in January 2018, the airline announced a US$16 billion deal for 36 additional Airbus A380 aircraft, to be delivered from 2020 onwards.
Furthermore, the carrier has introduced Home Check-in, a new service allowing customers in Dubai to check in for their flights from the comfort of their own homes, hotel or office, and have their luggage transported prior to their flight.
Working closely with stakeholders, Emirates also announced it will soon launch the world’s first ‘biometric path’ offering customers a smooth and seamless airport journey at the airline’s hub in Dubai International airport.