Russia’s second largest airline, S7 Airlines has signed for the full suite of Amadeus Altéa passenger service system (PSS) solutions which include reservations, inventory, ticketing and departure control capabilities.
Amadeus Altéa PSS will provide an opportunity for further improvement and optimization of internal processes, allowing passengers in the very near future to evaluate a new approach to travel planning.
“The transition to Amadeus Altéa Passenger Service System will allow us to optimize all business processes associated with air ticket issuing and passengers’ registration, as well as automate a number of manual operations. We chose the best passenger service system,” said Tatyana Fileva, First Deputy CEO S7 Group, VP Operations.
She added that the partnership with Amadeus will allow the airline to change and develop actively and provide the best service to its passengers without any technological limitations.
“Travelers expect airlines to deliver a great customer service that is tailored to their distinct needs,” said Julia Sattel, Senior Vice President, Airlines, Amadeus. “The benefits of using the full Altéa suite go far beyond just airline operations. By joining the Altéa community, S7 intends to be able to deliver an enhanced customer service across its sales and airport environments.”
As of the first half of 2018, more than 200 customers have contracts for one of the Amadeus Passenger Service Systems (Altéa or Navitaire New Skies).