As part of its efforts to enhance the passenger experience, KLM Royal Dutch Airlines is launching a new Economy Class service concept aboard its intercontinental flights, starting on July 1.
More specifically, at the start of an intercontinental flight, Economy Class passengers will receive a bottle of water, a refreshing towel and earphones, in order to immediately get set for their journey.
Passengers will also be offered an extended choice of meals on flights out of Amsterdam. On intercontinental daytime flights, the new meal service will include a choice of warm dishes, a large, well-filled salad and a dessert.
On medium-range and longer intercontinental flights the selection of snacks will be further extended with ice-creams, sweets, and savoury snacks.
According to an announcement, the new service will be introduced on the following nine destinations on July 1: Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston.
From the start of the winter schedule on October 28, the service will be available on all of KLM’s intercontinental flights. The flights are subdivided into daytime and night-time flights, but also into three different distance zones, namely: Short-range intercontinental flights; medium-range intercontinental flights; long-range intercontinental flights.
The overall service will be adjusted per zone, so that it best coincides with the biorhythms of passengers. Passengers will, as always, be served a range of alcoholic and non-alcoholic beverages aboard every flight.
“The new service is more in line with our passengers’ wishes… In addition, the new collective labor agreement for our cabin crew includes a clause that one less crewmember will be assigned on many intercontinental flights. Consequently, a more efficient Economy Class service is required,” KLM said.
Furthermore, the carrier strives to ensure that its inflight catering is as sustainable as possible.