Travelport: Trip Assist empowers travel agencies to build stronger relationships with travelers
Travelport, a leading travel commerce platform, on Tuesday announced a trio of new agreements with travel agencies in the UK, the Middle East and Singapore to deploy Trip Assist, its mobile app for agencies.
Trip Assist provides agencies with a fully branded mobile engagement solution that enables them to support, engage and connect with their travellers at every stage of their journey.
The new agreements come after the successful launch of Trip Assist in the UK in February 2018 and will give the customers of UK-based Omega Travel Limited, the United Arab Emirates-based Cozmo Travel, and Singapore-based Pegasus Travel a personalized service at their fingertips wherever they are on their journey.
“Mobile done right, allows agents to move from passive itinerary management to being a true proactive partner of the travellers throughout their journey,” said Niklas Andreen, Senior Vice President and Managing Director, Global Hospitality and Digital at Travelport.
Incorporating smart itinerary management capabilities and the ability to create agency defined messages; Trip Assist empowers agencies to build stronger relationships with travellers. For travellers, Trip Assist is a personal digital travel concierge service that provides day of travel assistance, real-time trip alerts and click to call agent support.
“Travelport is proud to be working with such pioneering travel agencies as Omega Travel, Cozmo Travel and Pegasus Travel Management on redefining the role of the travel agency through mobile engagement,” Andreen added.