Founded in 2015 in Athens, Greece, Welcome goes above and beyond the commoditized transfer service as the first company to deliver a holistic, in-destination travel experience. As the highest customer-rated travel brand, surpassing Airbnb and Uber, Welcome is becoming the new standard for in-destination travel services.
When they first started out, Welcome only operated in two destinations in Greece, with a total of two employees. Three years later, Welcome has raised over 2.7 million euros and operates in 18 destinations, with 30 plus associates worldwide. Their goal is to operate in 40 destinations and welcome 600K travelers by the end of 2018. From their new offices at the foot of Acropolis Hill and with learnings from the past three years, Welcome is set to reach their goal of creating a new standard for in-destination services.
“Welcome’s unique model has forged a new travel category that encompasses all in-destination needs apart from airfare and accommodations. We are very excited to be the first on a global level to bring that product to market and receive such a warm reception from hundreds of thousands of travelers.” – Alex Trimis, CEO and Co-Founder, Welcome
In addition to the traveler-focused services, Welcome offers productivity and insight tools for Hoteliers, Travel Agents, MICE and Airlines. Their free tools work alongside network partners to increase revenue, reduce costs and optimize efficiency.
Welcome’s tools allow partners to collect flight arrival information, track flight delays or cancellations, receive notifications of any changes, book transfers, view guests’ detailed travel profile and live track the Welcome transfer from the airport. Transfers booked also include commissions for partners, making it a win-win for both guests and partners.
Seeing the gap in productivity for BnB hosts, Welcome created a free tool for BnB Hosts that bridges the biggest pain-point between hosts and travelers — coordinating arrival and check-in. With automated transportation emails detailing all the different methods of transport to the BnB, hosts can relax knowing their guests have all the information they need to arrive safely. The host’s dashboard updates with the arrival mode, time and chosen transport method so that both the guest and host meet each other at the front door together.
Welcome is available 24/7 for reservation changes and support questions and works online via email, so guests don’t need to have a phone line to stay in touch, only a wifi connection.
When travelers arrive at the airport, they are greeted by their English-speaking driver who is waiting for them with a complimentary water, map and Welcome bag packed with any pre-ordered goodies. They then begin the journey to their accommodation, where they can ask any questions about their destination and their driver will give local recommendations about hidden gems and things to do during their stay.