Qatar Airways, the national carrier of the State of Qatar, on Wednesday said that its global operations are continuing to run smoothly and remain unaffected, referring to its ban from the airspace of Saudi Arabia, UAE, Bahrain and Egypt.
“Our focus is on supporting our passengers and ensuring that we continue to deliver our award-winning service. As far as we are concerned, it is business as usual,” Qatar Airways Group Chief Executive Akbar Al Baker, said.
The announcement comes two days after a number of countries — Saudi Arabia, Bahrain, the United Arab Emirates, Yemen, Egypt and the Maldives — severed diplomatic, land, air and ties with the State of Qatar.
All Qatar Airways flights operating to/from Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Bahrain (BHR) and Egypt (EGY) have been suspended until further notice.
Qatar Airways, the national carrier of the State of Qatar, has been restricted to fly to the aforementioned countries and on Tuesday arranged for three chartered flights on Oman Air to travel from Jeddah to carry stranded passengers from the Kingdom of Saudi Arabia to Muskat, Oman and then for them to connect to Doha via a Qatar Airways flight.
The airline has organized an additional flight with Kuwait Airlines on Wednesday to transport remaining passengers in KSA to Doha via Kuwait. The flight will depart at 19:15 local (KSA) time.
“Qatar Airways has worked tirelessly to ensure that all passengers were brought home safely to Doha within 24 hours of the flight cancellations. We have provided additional crew on the ground to ensure that all passengers are being cared for,” Al Baker said.
All passengers booked on affected flights will be provided with alternative options, including the option of a full refund on any unused tickets and free rebooking to the nearest alternative Qatar Airways network destination.
Qatar Airways’ offices in Dubai, Sharjah and Riyadh have been closed in accordance with local authority directions. Customers in those cities are advised to contact the compnay’s call centre in regards to refunds or reissuing of tickets.
The airline said it is supporting its staff affected by the situation in KSA, the UAE, the Kingdom of Bahrain and Egypt.