According to an announcement, customers will now be able to choose from three products, each offering specific services and conditions. The new product-offer will be progressively rolled out in different markets, whereby the online KLM offer will be available at the end of January 2017.
The economy class offer includes the “Light” product for passengers looking for the lowest available fare and travelling without checked in baggage, the “Standard” product for an additional fee of €40-50, offers the customer additional benefits (such as the possibility to check in one item of baggage free of charge and to change their ticket for a fee) and the “Flex” product for an additional fee of €70-150, offering maximum flexibility (no change fees and a refund at no extra charge) and the possibility to take advantage of the SkyPriority service for seamless, priority access at the airport.
Air France and KLM “Flex” product – the reference in the market for business travelers
With checked in baggage included, maximum flexibility, including the possibility to take an earlier same-day flight, SkyPriority, and an in-flight meal, the “Flex” product allows Air France and KLM business customers to benefit from all products and services of both companies on the medium-haul network.
“Transparency and enrichment for our customers, is our basis for building these new fare products on Air France and KLM medium-haul network”, said Pieter Bootsma, Executive Vice President Commercial Strategy Air France-KLM.
“By introducing these new products we will make it easier for our customers to choose the services and the flexibility that they need.”