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Delta Offers Compensation for Customers Affected by Systemwide Outage

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Delta Air Lines will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the systemwide outage on Monday, August 8. The vouchers are available for travel on all Delta and Delta Connection-operated flights.

“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment,” said Gil West, Delta’s Senior Executive Vice President and Chief Operating Officer. “We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”

Delta cancelled hundreds of flights and hundreds more were delayed as it worked to reset its operation following a loss of power in Atlanta that affected Delta computer systems and operations worldwide. Systems are fully operational and flights resumed hours ago but delays and cancellations remain as recovery efforts continue.

Customers affected by the outage and who have provided their email address will be contacted and receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form here to receive their voucher. All travel must be booked by August 8, 2017.

A travel waiver is in effect. Press here.

To see Delta’s operational outlook for Tuesday, August 9, morning, press here.

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