Star Alliance has claimed the “Best Airline Alliance” title at the 2016 Skytrax World Airline Awards held on Tuesday at the Farnborough International Airshow in the United Kingdom. The Alliance also received the Best Airline Alliance Lounge Award for its prestigious Los Angeles Lounge for the second year in row.
“I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year”, said Mark Schwab, CEO Star Alliance, upon receiving the award.
People of more than 104 different nationalities participated in the survey which covered over 280 airlines, from the largest international airlines to smaller domestic carriers. The surveys measured quality standards across 41 key performance indicators of front-line product and service. The customer survey ran from August 2015 until May 2016, with a total of 19.2 million eligible customer surveys being completed.
“Regaining this accolade shows that investing into technology which facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference”, Mr Schwab said.
“Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience”, he added.
Complementing the alliance awards, 13 Star Alliance member carriers also received distinctions.
Five Star Alliance member carriers were ranked in the overall top ten of the world’s best airline category, with Singapore Airlines taking the number three position, followed by ANA (fifth), Turkish Airlines (seventh), EVA Air (eighth) and Lufthansa (tenth).
In addition to the alliance award, 26 individual categories were taken by Star Alliance member carriers:
|Aegean Airlines||Best Regional Airline in Europe|
|Air New Zealand||World’s Best Premium Economy Class Cabin
World’s Best Premium Economy Class Airline Seat
|ANA||World’s Best Airport Services
Best Airline Staff Service in Asia
|Asiana Airlines||World’s Best Economy Class
Best Economy Seat
Best Economy Class Onboard Catering
|Austrian Airlines||Best Airline Staff Service in Europe|
|COPA Airlines||Best Airline in Central America / Caribbean
Best Regional Airline in Central America / Caribbean
Best Airline Staff Service in Central America / Caribbean
|Ethiopian Airlines||Best Airline Staff Service in Africa|
|EVA Air||Best Airline Transpacific
Best Business Class Comfort Amenities
|Lufthansa||Best Airline in Western Europe
Best Airline Transatlantic
|Singapore Airlines||Best Airline in Asia
Best Business Class Airline Seat
|South African Airways||Best Airline in Africa|
|THAI||World’s Most Improved Airline
Best Airline Lounge Spa Facility
|Turkish Airlines||Best Airline in Europe
Best Airline in Southern Europe
Best Business Class Airline Catering
Best Business Class Lounge Dining