KLM Royal Dutch Airlines now offers its customers around the world booking and check-in confirmation, boarding pass and flight status updates via Facebook Messenger. This makes information easy to find in a single place, so it’s available at the airport, en route or at home.
KLM is the first global airline to provide these services on Messenger.
“The new Messenger service is a perfect addition to KLM’s social strategy. We believe we should be where our customers are, and therefore Messenger and KLM are a good fit. Our customers feel comfortable sharing info with us via a more personal platform like Messenger”, said Pieter Elbers, KLM President & CEO.
The roll out began on March 30 and the service will be more widely available in the coming days and weeks.
This marks the latest expansion of Messenger for Business, as first announced last year.
According to KLM, every week, the airline receives over 100,000 mentions on social media, 10,000 of which are questions or remarks, which are then personally replied to by its 200 service agents.
KLM offers customers a 24/7 one-stop-shop in 13 different languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian, Japanese, Chinese, Korean and Thai.