Caribbean Airlines has selected Amadeus, a leading technology partner for the global travel industry, as the provider to upgrade its Passenger Service System.
The combined reservations, airport check-in, ticketing, inventory management system, and eCommerce is expected to usher in a new era for Caribbean Airlines and its customers as part of the airlines’ overall customer-centric strategy.
By unifying these systems, every customer touch point will be consolidated with the ability to provide comprehensive real-time information. Also, a more versatile website would enable passengers to better manage their travel experience.
“Given the fiercely competitive nature of the airline industry, this acquisition is a good commercial tool to compete against formidable airlines”, said George Reeleder, CAL’s Vice President Commercial Operations.
By March 2016, Caribbean Airlines expects to complete the full migration. The first phase will be finished by the end of November 2015.
Caribbean Airlines operates more than 600 weekly flights to 19 destinations in the Caribbean, North and South America and the United Kingdom.
“An integrated IT platform provides unique capabilities and efficiencies for airlines seeking to stand out against the competition in a busy marketplace, and we are delighted that, following a thorough evaluation of available solutions, Caribbean Airlines has chosen to partner with Amadeus to benefit from the industry-leading Amadeus Altéa Suite,” said John Dabkowski, VP Airline Commercial, Amadeus.
“Our next-generation technology will enable Caribbean Airlines to deliver its vision for a customer-centric travel experience, and we look forward to working together to achieve this”, Mr Dabkowski added.
Amadeus provides reliable, modern and cutting edge solutions to over 120 airlines worldwide.