Overall customer satisfaction in Greece for May 2015 was over 80 percent, according to ReviewPro’s Global Review Index (GRI) released by the Greek Tourism Confederation (SETE). The data was based on 12,649 customer reviews at Greek hotels and 103,007 at rival destinations.
According to ReviewPro, holiday destinations that score above 80 percent are ranked satisfactory.
Overall satisfaction for accommodation in Greece was higher compared to competing destinations, up by 0.24 percent, compared to 2014, while for the same period competitors saw a 1.11 percent rise.
The index for food and drink in Greece in May was up by 1.19 percent but a decrease was recorded in the indicators of value for money, location and service. Meanwhile, the indicator for value for money of competing destinations saw a 0.99 percent increase.
In May, Athens lagged behind Istanbul and Barcelona but was ahead of Rome. On the other hand, Thessaloniki was the only region to score below 80 percent in the quality index and lagged behind Bologna and Izmir.
Online reputation and social media management company ReviewPro’s GRI is a benchmark for guest satisfaction and tracks Greece’s performance over time by comparing the country’s online reputation to its competitors.