After recently being named a winner in the TripAdvisor 2015 Travelers’ Choice awards, Crete’s luxury Creta Maris Beach Resort, located in Hersonissos, has been honored with the travel site’s 2015 Certificate of Excellence award.
The Certificate of Excellence award is given to outstanding hospitality businesses that have received praise and recognition in reviews by TripAdvisor travellers. Winners of the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on Tripadvisor, with only the top 10 percent receiving the prestigious award.
“We are proud for the vote of confidence we received from our guests. We do not rest on our laurels but continue our journey by improving our services, aiming to be excellent again next year”, the CEO of Creta Maris Beach Resort, Andreas Metaxas, said.
According to Creta Maris, the reviews submitted by travelers are key to establish an interactive relationship between the hotel and its audience. The Greek hotel answers all reviews — negative and positive — which are ultimately taken into account by the administration of Creta Maris with the sole purpose of improving its services.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period, as well as a business’s tenure and ranking on the Popularity Index on the site. To qualify for the award, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.