Amadeus, a leading technology partner for the global travel industry, today announced that it has reached an agreement with Innsbruck Airport to deliver a range of new airport solutions. The new solutions include Airport Common Use Service (ACUS), Airport Baggage Reconciliation System (BRS), and Airport Passenger Verification (PV).
Amadeus’ aim is to offer Innsbruck a cost-effective approach to providing more customised and flexible passenger processing. “These solutions are part of Amadeus’ broader commitment to improve airports’ passenger experience and operational efficiency”, said John Jarrell, Head of Airport IT, Amadeus.
Thanks to the launch of ACUS last year, Innsbruck is now pioneering the implementation of new technology in the airport ecosystem, moving towards the next generation of Common Use platforms.
The agreement will see the first complete cloud-based common use environment in an airport. Whereas previous common use solutions ran off local servers, ACUS allows Innsbruck’s airlines and ground handling firms to leverage application virtualisation and cloud technology to access passenger processing systems.
The platform is hosted in Amadeus’ centralised data processing facility in Germany, which will eliminate the costly reliance on on-site IT infrastructure and reduce energy costs. The cloud-based solution will also provide logistical benefits to the airport, allowing Innsbruck to easily reassign passenger check-in and boarding operations to alternative locations, even off-airport, when necessary. This will reduce the impact of disruption on passengers and airlines.
“With the greater flexibility of these Amadeus airport solutions, we can minimise passenger disruption in unforeseen circumstances, reduce delays, and guarantee a 100 percent reconciliation rate between passengers and their baggage”, Michael Herrmann, Director Airport Operations and Head of IT at Innsbruck Airport, said.
Innsbruck Airport is also implementing Amadeus’ Baggage Reconciliation System. As with ACUS, using a common data source will save Innsbruck airline customers the burden of exchanging costly baggage messages. The system requires minimal training and no server installation, as a result allowing for rapid deployment.
Amadeus’ Airport Passenger Verification, the third solution to be employed by Innsbruck, will permit automated passenger checks at various points within the airport. The resulting data will help enhance the passenger experience as the airport can make informed decisions at critical moments, offering more tailored services or upselling airport loyalty programs.