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Helsinki Airport Launches Grocery Pick-Up Service

Finavia_Helsinki_Airport_shoppingPassengers arriving at Helsinki Airport are now able to order their groceries to be delivered to the arrivals hall. The service, provided by Alepa’s Kauppakassi online grocery store, launched on 15 September and allows passengers to take their groceries home with them straight from the airport after their flight.

Alepa’s Kauppakassi is Finland’s largest and most well-known online grocery store. Customers select the products they want from the online store and the pick-up time. The products are then delivered to a locker at a pick-up point and the customer receives a text message containing a code which opens the locker. Pick-up is available almost 24/7 and at best the products can be picked up three hours after the order was placed.

The collection point is located in front of the Alepa shop in arrivals hall 2B of Terminal 2 and is open six days a week from 6am until 1am. Passengers ordering online can choose from all items available in the shop except for alcohol and tobacco products.

The service will initially run for a six-month pilot period. As an introductory offer, the service will be free of charge until 30 September. From 1 October, the price of the service will be five euros.

Finavia, the company which operates the services at Helsinki airport, is investing in developing the passenger experience and aims to offer its customers increasingly varied services.

“We want to make the travel experience easy and smooth right up to the door of your home. As part of this, we are strongly developing Helsinki Airport as a shopping location in order to be able to meet the various needs of our passengers,” said Anne Gullstén, director of passenger services at Finavia.

According to Jukka Ranua, eCommerce development manager at HOK-Elanto, the demand for online grocery pick-up services is increasing. Helsinki Airport is one of the first airports to react to this demand. It is also the first Nordic airport to offer this service.

In addition to service reforms, Finavia has an ongoing seven-year development program to prepare Helsinki Airport to serve 20 million annual passengers in 2020. The aim is to make Helsinki Airport the leading transfer airport for traffic between Europe and Asia.

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