The first of Air New Zealand’s refurbished Boeing 777-200ER aircraft signals an ongoing evolution in the airline’s long haul customer experience.
Air New Zealand is progressively refitting its 777-200ER fleet bringing the on-board customer experience into line with the high level of inflight innovation and comfort already enjoyed on the airline’s Boeing 777-300ER and new 787-9 aircraft.
Air New Zealand has eight 777-200ERs which are progressively having their interiors completely stripped out and replaced as part of a $100 million fleet refurbishment project. ZK-OKA is the first to be completed and customers who travelled on NZ135/NZ136 between Auckland and Brisbane were the first to experience this top to tail transformation.
The refurbished aircraft features Air New Zealand’s new luxury leather Premium Economy seat which recently debuted on the airline’s 787-9 Dreamliner and nine rows of the award-winning Economy Skycouch product. The airline’s Business Premier lie-flat bed and Economy seat round out the inflight product offering. Also, on board is a brand new Panasonic eX3 seatback inflight entertainment system with improved resolution and touch capabilities.
Air New Zealand Chief Marketing and Customer Officer Mike Tod says the refurbishment of the 777-200ER fleet is part of an ongoing programme of investment by the airline in its customer experience.
“From lounge upgrades in New Zealand and overseas to new aircraft, refurbished aircraft and enhanced digital experiences we are committed to reinvesting in the things our customers value,” says Mr Tod.
The remainder of the airline’s Boeing 777-200ER fleet is being progressively refurbished with the final aircraft scheduled to roll out of the hangar late next year.