South African Airways Scoops Coveted Customer Satisfaction Awards

South African Airways has been named the Best Airline Africa for the twelfth consecutive year. Feedback from SAA’s customers also ensured that SAA received the Best Airline Staff Service Africa award for the third time. The awards were presented recently at the Skytrax World Airline Awards ceremony in London.

“The fact that these awards are directly based on customer surveys makes them the benchmarks of airline excellence,” said Monwabisi Kalawe, CEO of SAA.

The awards are based on a consumer satisfaction survey conducted each year by Skytrax, an independent aviation research organization. This year, the survey elicited responses from 18-million business and leisure air travelers from 160 countries, covering more than 200 airlines, from the largest international airlines to smaller domestic carriers.

The online survey measured satisfaction across 41 key performance indicators of airline front-line product and service including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.

South African Airways is the airline with the most awards across the whole of Africa. In January, the airline retained the Skytrax 4-Star Airline rating, for the 12th year in a row. SAA is the only carrier on the African continent to achieve this high level 4-Star Airline rating, certifying the good quality of the service offered across all travel categories.

The general sales agent for South African Airways in Greece is Discover the World Greece.