Aiming at enhancing the airport’s ambiance, and taking into account what passengers have to say in the daily satisfaction survey, Athens International Airport (AIA) introduced a number of aesthetic and functional upgrades in the Main Terminal Building, combined with new, innovative services.
Reflecting AIA’s high technological profile, the new areas and upgraded services offer passengers a more modern, pleasant and user-friendly environment. Useful information, modern design, more reflections of Athens and images from across the world, enhance passengers’ experience at the airport.
Arrivals Central Info
Implementing an aesthetical and functional upgrade, a new Central Info was created on Arrivals Level, replacing the 2 previously operating info-counters. The new info point, located right in the center of the Arrivals area, welcomes passengers arriving in Athens, in a comfortable, pleasant and functional environment.
Renovation of Bus Gates
The airport’s renovated bus gates have significantly enhanced passengers’ experience, introducing the use of color, impressive lighting and new materials in a modern design, at the same time offering “more of Athens” – faces of a historic and inviting city.
Through this innovative new service, “digitalized” airport employees greet passengers at two selected Arrivals points (Intra & Extra Schengen), providing 24-hour airport information, in the form of pre-recorded video messages. Dynamic messaging creation is just one of the many capabilities this specific technology offers, which is expected to expand in the future.
In the Intra Schengen Departures area, AIA has created an “Internet island,” offering travelers a series of tech-services in an attractive Internet environment: this new “hot spot” offers passengers services such as Wi-Fi connection, airport information monitors, free pc-access, mobile phone charging, and specially designed laptop bars. In the near future, a second “Internet island” will be created, in the Arrivals area.
Using advanced technology, the 8 new “Time-to-Gate” monitors dynamically inform passengers for the time needed to reach the boarding gate from their standing point, on the basis of the remaining distance combined with queue flows progress at screening points.
Branded Video Walls
On the basis of the airport’s state-of-the-art tech services, offering a central and dynamic information management that “follows” the scheduling of flights, airlines can directly address their passengers before boarding with their very own material (services, destination information, weather etc), through AIA’s new video walls, installed in 10 passenger boarding gates.
World Tracer Kiosks
In case of delayed luggage, arriving passengers at the airport now have the option of saving time by submitting an automated report, at the new special e-kiosks, located in the airport’s baggage reclaim area.