“This investment in new technology will provide customers with better access to information and new and innovative ways to get the support they need when and where they need it,” said Eva Karamanou, general manager of Amadeus Hellas, on account of the recent launch of the e-Support Centre, an online support tool for travel agents in Greece.
Amadeus e-Support Centre contains over one thousand knowledge solutions, tips and support guidelines.
The wide range of resources and educational material can be searched by keyword, topic and specific system error message. All this is available at no extra cost to customers and is designed to increase productivity and reduce telephone bills.
“Amadeus has worked closely with customers to create new online support tools that are designed to make their lives easier,” Ms. Karamanou said.
The Amadeus e-Support Centre for travel agencies is available in six languages and is user-, appearance- and navigation-friendly.