Continental Airlines recently organized a second familiarization trip for 10 travel agents in order to inform them on all aspects of the airline’s services and beyond. On the previous familiarization trip travel agents were toured around Newark Liberty International Airport, Continental’s hub in New York.
On this familiarization trip, travel agents went through the transit procedure for an internal Continental flight to Fort Lauderdale, Florida, where (in cooperation with Navigator Travel & Tourist Services) they boarded a four-day cruise to Cozumel, Mexico. In this manner Continental Airlines showed the travel agents alternative and less costly answers to travelers’ increasing demands.
Sales manager for Continental Airlines in Greece, Dimitris Karagioules, asserted the significance of these familiarization trips, “As it is important for our travel agents to have in-depth knowledge of Continental’s network, services and product, particularly as the route Athens-New York has seen increasing competition and the Greek traveler demands to be more informed of his options and consumer rights.”