SWISS Takes Step to Digital Future, Gives Tablet Devices to Cabin Staff

As part of its ongoing endeavor to modernize and digitalize its working environment, Swiss International Air Lines (SWISS) will provide tablet devices to its cabin personnel.

According to SWISS, every cabin crew member – currently some 3,500 employees – will be issued with their personal tablet by the company from this December onwards, with the aim of equipping the entire corps within two months and then fully digitizing the remaining analogue processes.

“By equipping every one of our cabin crew members with their personal tablet device, we’re taking a major step towards a digital future and a paperless workplace,” said Reto Schmid, SWISS’ head of cabin crew.

The new devices are expected to facilitate the cabin crew member’s working day in various ways. The tablets will provide access to various information, which is used in their preparations for a flight such as menus, service procedures and passenger data, along with any notifications of any irregularities.

“This is a major investment for us in our cabin personnel; but it’s one that we’re pleased to make, to enhance their working day,” Schmid added.

The  devices can further be used to compile reports or complete forms, and to access personal company emails at any time.

The personal tablets may also be used for private purposes. Within the parameters of the applicable terms of use, the cabin crew members can decide what additional apps and functions they wish to install on their device.

SWISS said that it has taken into consideration the previous positive experiences with the issue of such devices to its maîtres de cabine.