Travelport, a leading Travel Commerce Platform, recently introduced “Trip Assist”, its new mobile technology for travel agencies, through the launch of a new app for XL Travel Group, a travel consortia in South Africa with over 160 travel agency members across both business and leisure travel.
The new app, named XLGO, is designed to help customers of XL Travel’s agencies across South Africa, by providing advanced mobile travel capabilities such as flexible itinerary management, real-time communications, duty of care and day of travel assistance.
The XLGO app provides XL Travel agencies with more opportunities to connect, support and engage end-travelers at every stage of their journey, providing a seamless, trusted and personalized mobile customer experience in line with the expectations of today’s ‘always-on’ traveler.
The new mobile solution for agencies by Travelport Digital provides a personal digital travel concierge service through a powerful set of mobile tools – including smart itinerary management, day of travel assistance, push-notification reminders, real-time alerts and the ability to call an agent from within the app.
“This ensures continuous engagement throughout trips with more opportunities for the agencies to guide, influence and connect with their customers en route and for TMCs, it enables a more consumer-centric business travel experience,” an announcement said.
Other features of the new app include automatic itinerary updates and organized trip segments to easily navigate itineraries. Real-time assistance is always at hand, with the tap of a finger travelers are connected directly to a support agent. Together with the travel alerts powered by Travelport Engage, this ensures that a duty of care is upheld at all times.
According to Travelport, traveler engagement is the main focus with later features planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.
“We are delighted to launch Trip Assist with the XL Travel Group… In an increasingly smartphone-led communications world, we are committed to improving customers’ travel experiences with sophisticated mobile solutions that exploits the expertise and experience of Travelport Digital,” Robyn Christie, General Manager at Travelport South Africa, said.