KLM Introduces New Emoji Service to Help Travellers Find Their Way in Unknown Places

KLM Royal Dutch Airlines is taking a next step on Messenger by introducing a new emoji service that makes it easy for travellers to find their way in an unknown city or country.

Looking for the nearest ATM or train station? Simply send the matching emoji to KLM, share your current location and KLM instantly replies with the nearest address. And what about an Italian restaurant? The emoji pizza slice and your location are enough to help you on your way.

It’s all explained in the video below.

“We believe we should be where our customers are and therefore KLM and Messenger are the perfect fit,” said Tjalling Smit, Senior Vice President E-Commerce Air France KLM.

Since March last year KLM offers its customers the option to receive all relevant flight documentation and information in one single Messenger overview.

“KLM flies people all over the world and knows how difficult it can be to quickly find your way in unknown places, and therefore offering this new emoji service is a logic next step”, Smit added.

The airline’s new service on Messenger is available to everybody worldwide. For more information, press here.